Contact Us

Believe in Yourself

Conflict resolution
services

Contact Us

Mediation Services

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Learn More

Training Services

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Learn More

Another Service

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Learn More
[vc_row][vc_column][vc_column_text][nectar_slider flexible_slider_height=”true” full_width=”true” loop=”true” location=”Home” bullet_navigation_style=”see_through” slider_transition=”slide” slider_button_styling=”btn_with_count” button_sizing=”regular” slider_height=”550″ autorotate=”7000″][/vc_column_text][/vc_column][/vc_row][vc_row][vc_column css_animation=”fadeInUp”][vc_custom_heading text=”About Smile Mediation” font_container=”tag:h2|text_align:left|color:%2300897b” use_theme_fonts=”yes”][vc_column_text]
Smile Mediation is a registered charity and social enterprise based in Burnley, providing services and training across the UK. We are dedicated to empowering individuals and communities to prevent, manage, and resolve conflict. As an affiliated organisation of The College of Mediators, we deliver a wide range of high-quality services designed to equip people of all ages and backgrounds with lifelong skills to handle conflict effectively and achieve positive outcomes in their interactions. Our comprehensive range of services includes community, neighbourhood, workplace, family relationship, and tenant-landlord mediation. We also offer tailored training programmes for professionals, community leaders, and individuals, enhancing communication skills, building confidence in conflict resolution, and promoting constructive approaches to addressing challenges. These services are not exhaustive, and we can assist with other conflict resolution needs, providing bespoke solutions to meet unique requirements. Smile Mediation is a volunteer-led organisation, with a dedicated team of community mediators who are all volunteers. These volunteers play a vital role in our mission to create positive change and support local communities. Their commitment and experience are central to our ability to provide free or low-cost mediation services to those in need. With over 26 years of experience, Smile has established a strong reputation for delivering impactful mediation and training solutions. In April 2023, we joined forces with Resolve ASB, the UK’s leading community safety experts for over 28 years. Together, we are committed to transforming communities, promoting collaboration, and fostering safer, more peaceful environments across the UK.
[/vc_column_text][vc_column_text css=”.vc_custom_1757428155890{border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;padding-top: 5px !important;padding-right: 5px !important;padding-bottom: 5px !important;padding-left: 5px !important;border-left-color: #af4965 !important;border-left-style: solid !important;border-right-color: #af4965 !important;border-right-style: solid !important;border-top-color: #af4965 !important;border-top-style: solid !important;border-bottom-color: #af4965 !important;border-bottom-style: solid !important;border-radius: 2px !important;}”]
Our current training offer includes:
  • Accredited (NVQ Level 3 Equivalent) Mediation Skills Qualification – can be tailored to community, workplace, SEND, peer or family relationships mediation.
  • Mediation Skills Refresher
  • 1 Day Mediation Skills
  • 2 Day Mediation Skills
  • Dialogue Without Drama
  • Conflict Awareness and De-Escalation for Retail Staff (2 Hour Workshop)
  • Encouraging People to Mediate
  • Managing Conflict in Teams
  • Introduction to Neuro Linguistic Progamming (NLP)
  • Conflict Coaching Skills
  • Effective Agreements
  • Bespoke training packages to meet your communication, mediation and conflict prevention, management and resolution needs!
All the above training can be delivered in house or please see below for scheduled training and contact 01282 436989 or [email protected] to book your place! [/vc_column_text][vc_column_text]
If you would like to chat about any of our services and training, please contact us on 01282 436989 or [email protected]
[/vc_column_text][vc_single_image image=”873″ img_size=”Large” alignment=”center”][vc_column_text]
[/vc_column_text][vc_column_text][/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row_content” bg_type=”bg_color” bg_color_value=”#00a4da”][vc_column css_animation=”fadeInUp”][vc_column_text css_animation=”fadeInUp”]

Lytham Festival Focus Group Feedback

“I think the meetings were chaired and facilitated very well. It’s a difficult task as the group can be very emotive. Thanks for providing your professional service for the focus groups. We will certainly look your way should the need arise in the future!”

– Ian Williamson – Head of Environmental and Housing Services, Fylde Borough Council

“All great from my perspective and great work in an emptive arena. All feedback from the group was positive. Thanks for coordinating the sessions and it was a delight to work with you.”

– Tim Dixon – Tourism and Cultural Services Managerm Fylde Borough Council

Training Feedback

“The training was interactive and kept me engaged. The trainers were lovely and really helpful, they made you feel comfortable and at ease. I felt like I had known them for ages.”

AS – Participant – EFL Programme

Training Feedback

“Looking at the ripple effect was really useful for me. The impact of what has been done and how we consider this. I thought when we put ourselves in the middle and looked at the consequences of our actions, I thought this was very impactful.”

PM – Participant – EFL Pilot

Smile Volunteer Mediator

 “I love your organisation, you know I do! Everyone is friendly and welcoming. I love the amount of training you offer and the variety of topics this is on. One thing I am really impressed by with SMILE is the fact that as a part time volunteer I feel I am part of the organisation. That’s not easy to achieve for organisations and you should be really proud of that”

Smile Volunteer Mediator

“I really enjoy being involved at Smile. I like the people I meet (staff and other mediators); I enjoy the Training Sessions, the Support Group sessions and, of course, the mediations. I have learnt a lot that has helped me to deal more effectively with conflict situations both at work and at home and I really value that”

ASB Apprenticeship Feedback

“Yesterday, I had to return a call which would normally make my heart sink.  I reminded myself to prepare for the call.  What am I calling about?  What do I already know?  So that I asked slightly different questions.  And the call was probably a lot more productive because of that.”

Mediation Feedback

“I felt like i was being listened to and not just seen as a problem.”

Mediation Customer

Stockport Homes

“Stockport Homes has worked with Smile mediation since April 2023 and referred over 20 cases, via a simply and easy to use, referral system to bring about long-term resolution for our customers.  We are extremely pleased and proud to be working with Smile who are professional, responsive and aim to provide the highest quality of mediation service with many customers feeling the issue is resolved and benefiting from conflict coaching or a form of mediation”

Lee Isherwood – Safer Neighbourhoods Manager

Mediation Customer

“You’ve done a great job! I didn’t really think that this meeting would be of any use but i feel that it’s really helped to be listened to and to think about other points of view.”

Manchester City Council

“In addition to community mediation, Smile delivers a confidential service to support our residents who might be struggling with how they are feeling about a difficult situation. We utilise this service for example when residents are reporting a noise problem but the type of noise or the investigation does not constitute asb nor a statutory nuisance. The resident may become dissatisfied with the service feeling overwhelmed about the situation and what can be done. This invaluable one to one service separates the noise or asb investigation from the support the resident needs. Following a referral Smile carefully plans for the difficult conversation with the resident and supports them to reflect and identify strategies to help themselves manage the situation moving forward. This service results in residents feeling valued and heard, improves customer satisfaction and frees up staff resource to concentrate on other asb cases.  This work has become a core part of our everyday business and supports us to deliver victim centred services.”

Sara Duckett

Community Mediation Customer

“My neighbour put a letter through my door after the meeting to see if we could have a coffee together! We had a coffee and a good chat and we now have a ‘happy ship.’ Thank you so much for your help.

Community Mediation Customer

Thank you very much for all the support you and your team have given me, especially the two mediators that did the meeting with me. I can’t thank them enough. Very happy with the service, amazing, thank you so so much

[/vc_column_text][/vc_column][/vc_row][vc_row equal_height=”yes”][vc_column css_animation=”fadeInUp” width=”1/3″][interactive_banner banner_title=”Mediation & Conflict Coaching” banner_desc=”Mediation and Conflict Coaching are balanced, positive ways of preventing, managing and resolving conflict and disputes. Our mediators will work through the issues with everyone during a structured process. This empowers people to talk to each other in a constructive way, so they can deal with situations more positively.” banner_image=”id^734|url^https://smilemediation.co.uk/wp-content/uploads/2023/11/neighbors-talking-to-each-other-by-the-fence-scaled-1.jpg|caption^Two male farmers friendly talking outside next to wooden fence on background with brick house|alt^null|title^Farmers friendly talking outside|description^null” banner_height=”ult-banner-block-custom-height” banner_height_val=”300″ link_opts=”box” banner_link=”url:https%3A%2F%2Fsmilemediation.co.uk%2Fmediation-services%2F|||” banner_bg_color=”#00a4da” banner_overlay_bg_color=”rgba(36,36,36,0.5)”][/vc_column][vc_column css_animation=”fadeInUp” width=”1/3″][interactive_banner banner_title=”Training and Workshops” banner_desc=”Smile is an approved CPD Training Organisation with a range of packages available, from short workshops to our College of Mediator approved Level 3 Mediator Skills Qualification. Training can be a significant investment for any organisation. Our promise to you is that both the business and the individual will benefit from improvements to communication and performance.” banner_image=”id^715|url^https://smilemediation.co.uk/wp-content/uploads/2023/08/kenny-eliason-1-aA2Fadydc-unsplash-3-scaled.jpg|caption^null|alt^null|title^kenny-eliason-1-aA2Fadydc-unsplash-3|description^null” banner_height=”ult-banner-block-custom-height” banner_height_val=”300″ link_opts=”box” banner_link=”url:https%3A%2F%2Fsmilemediation.co.uk%2Faccredited-mediation-training%2F|||” banner_bg_color=”#2e2c74″ banner_overlay_bg_color=”rgba(36,36,36,0.5)”][/vc_column][vc_column css_animation=”fadeInUp” width=”1/3″][interactive_banner banner_title=”Volunteer Mediators” banner_desc=”Our community mediators are volunteers who have completed a College of Mediators accredited mediation training course – the equivalent of NVQ Level 3 standard or above. We are committed to professional excellence, and our mediators receive ongoing support, supervision, and continued professional and personal development. We have 30+ mediators and are actively recruiting more!” banner_image=”id^605|url^https://smilemediation.co.uk/wp-content/uploads/2023/07/R-2.jpg|caption^null|alt^null|title^R (2)|description^null” banner_height=”ult-banner-block-custom-height” banner_height_val=”300″ link_opts=”box” banner_link=”url:https%3A%2F%2Fsmilemediation.co.uk%2Fmediation-volunteers%2F|||” banner_bg_color=”#00a4da” banner_overlay_bg_color=”rgba(36,36,36,0.5)”][/vc_column][/vc_row][vc_row full_width=”stretch_row” bg_type=”bg_color”][vc_column css=”.vc_custom_1631107888691{background-color: rgba(255,255,255,0.5) !important;*background-color: rgb(255,255,255) !important;}”][vc_custom_heading text=”News!” font_container=”tag:h2|text_align:left|color:%232e2c74″ use_theme_fonts=”yes”][vc_empty_space height=”10px”][vc_basic_grid post_type=”post” max_items=”4″ element_width=”3″ grid_id=”vc_gid:1757427893061-8017cad8-0edb-9″][/vc_column][/vc_row][vc_row][vc_column][vc_zigzag][/vc_column][/vc_row]